Frequently askedquestions
Can’t find what you need? Our support team is available in live chat inside the app.
How do I create a LuckyUSA account?
Tap Sign up, choose a username, enter your email and a US phone number, and set a password. We text a six-digit code to confirm the number, and your account is ready. You must be 18 or older and located in the United States.
How do I add money to my wallet?
Open your Freedom Wallet, tap Top Up and pick Cash App, Chime, card, Apple Pay or Google Pay. Choose an amount and you’ll be taken to our payment partner’s secure page. Your balance updates as soon as the payment clears, usually within a minute.
Are there deposit fees?
No fee is added to deposits. Each payment method offers a set of fixed amounts, and the amount you pick is the amount added to your wallet.
How do I withdraw?
Go to Withdraw, choose Cash App or Chime, enter your $Cashtag or Chime details and the amount. You’ll see the fee and the exact amount you’ll receive before you confirm. You can cancel within a few minutes; after that the payout goes to processing and typically arrives within 15 minutes.
Why do I need to verify my email before withdrawing?
It confirms that the account owner can receive security messages, and it protects your winnings if someone else ever learns your password.
Do you store my card details?
No. Card, Apple Pay and Google Pay payments happen on our payment partner’s page. LuckyUSA never sees or stores your full card number.
Which game platforms can I play?
Fire Kirin, Orion Stars, Juwa, Game Vault, Milky Way, YOLO 777 and Vegas Sweeps. Create an account on any of them from the Platforms tab, then load it from your wallet in a couple of taps.
How do I move money to a game platform and back?
On the Platforms tab, tap Recharge to load an amount from your wallet into that platform, or Withdraw to move your platform balance back into your wallet.
What is the Freedom Wheel?
Once you’ve made your first deposit, you get one free spin a day. Prizes are added to your wallet instantly.
How does the referral program work?
Share your code or invite link. When a friend you invited signs up and deposits the qualifying amount, a reward is added to your wallet automatically.
Can I be signed in on two devices?
No. For security, signing in on a new device signs out the old one. If you see a “session ended” message you didn’t expect, change your password right away.
How do I contact support?
Use the Chat tab inside the app to reach a support agent, or email support@luckyusa.to.